Kurt Shintaku's Blog

On May 23 in Shanghai, Microsoft will show the world what’s next. Check this site for updates and more information.

(Psst. Looks like Panos Panay will be attending.)

• EVENT: Microsoft Event – May 23
  https://news.microsoft.com/microsoft-event-shanghai/

This resource is for first-level help desk agents who support Office 365.

It provides easy access to help topics and KB articles that will help you quickly resolve the most common issues that we’ve found Office 365 users encounter.  You’ll also find tools and resources for additional troubleshooting.

Topics include:

• Sign in issues
• Office 365 Health & Support (“Is it down?)
• Office 365 Email & Calendar
• SharePoint Online & OneDrive for Business
• Office 365 ProPlus Desktop Programs
• Skype for Business Online
• Service Management Toolkit (i.e. “Staying informed about current service status”)
• Advanced Office 365 Troubleshooting Tools
• Tools for IT Administrators
• Useful Scripts

Get the guide from the link below:

• DOWNLOAD: Office 365 Help Desk Troubleshooting Guide
  https://view.officeapps.live.com/op/view.aspx?src=https://fto365dev.blob.core.windows.net:443/media/Default/DocResources/en-us/Resources/Office_365_Troubleshooting_Guide.docx

For additional topics, visit the ONLINE Office 365 Troubleshooting resource:

• SITE: Office 365 Troubleshooting
  http://aka.ms/o365troubleshooting

There’s a spreadsheet posted off of our web site that has as searchable list of all the learning assets we have for Microsoft Office 365 & Office 2016.

It contains:

• 297 Office Product Training Videos & Documents
• 186 Office LinkedIn Learning Videos & Guides

You can search on the list by title, product, asset types, or work place scenarios.  Subjects covered include:

• Outlook, Word, Excel, PowerPoint, OneNote, Access
• OneDrive for Business, SharePoint Online
• Skype for Business, Yammer

To a lesser extent:

• Project, Planner, Sway, Delve, Teams, Publisher, Visio
• Office for Mac Unique Features

This guide is a must-have for anyone driving the adoption of Office 365 ProPlus or Office 2016.  Download it below:

• DOWNLOAD: Office Training Center Bill of Materials
  https://go.microsoft.com/fwlink/?linkid=833352 

Microsoft completed the acquisition of LinkedIn, and in doing so acquired the training company, LinkedIn Learning, aka “Lynda.com”.

We are in the process of making available much of the Microsoft-related training online for general usage as well as for Software Assurance benefits subscribers of Microsoft eLearning.

20+ FREE LINKEDIN TRAINING COURSES FOR OFFICE 2016
In January, we announced that 20+ new online courses on Outlook, Word, Excel & PowerPoint were added to the Office Training Center from LinkedIn Learning.  Additionally, there are specific courses for users of Mac, iPhone & iPad.  Each course consists of 6-12 streaming videos to view.

• Outlook, Word LinkedIn Training: https://blogs.office.com/2016/09/22/new-office-training-courses-from-linkedin-learning/
• Excel, PowerPoint LinkedIn Training: https://blogs.office.com/2017/01/12/more-linkedin-learning-office-training-courses-now-available/

Interested in asking questions about Outlook Customer Manager?

Join us for the Outlook Customer Manager AMA on Tuesday, May 9th from 9:00 a.m. to 10:00 a.m. PT!

• Date/Time:
  Tuesday, May 9, 2017
  9:00 a.m. to 10:00 a.m. PT
• Add to Calendar:
  https://myeventurl.azurewebsites.net/events/Details/206
• AMA Location:
  https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager-AMA/bd-p/OutlookCustomerManagerAMA

Read the original announcement here:

• ANNOUNCEMENT: Outlook Customer Manager AMA – May 9th
  https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager-AMA/Announcing-Outlook-Customer-Manager-AMA-on-May-9th/m-p/64444#M1

Interesting. First, Microsoft offers the Samsung Galaxy S8 – Microsoft Edition in its retail stores… then it announces the Harman Kardon “Invoke” Intelligent Speaker in partnership with parent company Samsung Electronics.

“INTELLIGENT SPEAKER”
This voice-activated “intelligent speaker” delivers 360-degree Harman Kardon sound & acts as a personal digital assistant though the use of Microsoft’s Cortana.  Among other things it can:

• Play music you want by interpreting your verbal instruction
• Manage your calendar & activities
• Set reminders verbally and remind you from the speaker, on your phone, from your computer, etc.
• Check traffic & alert you to delays and the time you should leave for your next appointment
• Provide the latest news & notify you of breaking news of your choosing
• Control smart home devices including turning on/off the lights or controlling the temperature

BROAD CLIENT SUPPORT
The Invoke is set up using the Cortana app, and can be managed on Windows 10 PC/Mobile, Android, or iPhone.

SKYPE INTEGRATION
An interesting feature however, is it’s unique integration with Skype.  It an make phone calls.  With its ability to orchestrate communications, combined with the ability manage smart devices, this should be an interesting combination.

AVAILABILITY:
Coming Fall 2017
http://www.harmankardon.com/invoke

For more information about the Harman Kardon “Invoke”, read the following announcement posts:

• BLOG: Harman Kardon Invoke featuring Cortana: Captivating sound meets personal digital assistant
  https://blogs.windows.com/windowsexperience/2017/05/08/harman-kardon-invoke-featuring-cortana-captivating-sound-meets-personal-digital-assistant/#2iOPJoPCvgB3yVfRS.97
• PRESS: HARMAN Reveals the Harman Kardon Invoke™ Intelligent Speaker with Cortana from Microsoft
  http://m.news.harman.com/releases/harman-reveals-the-harman-kardon-invokeTM-intelligent-speaker-with-cortana-from-microsoft

Office 365 is a powerful productivity platform that gives your users the freedom to work from anywhere, using any device. With Microsoft Enterprise Mobility + Security (EMS), you can extend and build onto your Office 365 capabilities to securely deliver your Office mobile apps as well as your broader portfolio of cloud-based or cloud-aware applications.

EMS helps execute on your end-user management strategy by delivering three fundamental capabilities

• Secure, streamlined access to all corporate resources
• Managed mobility that empowers users to do more on their devices, while safeguarding organizational assets
• Advanced security that constantly listens & learns from the ever-changing threat landscape so you can anticipate, detect, & respond to threats as they emerge

Download the free ebook to learn how EMS helps to deliver these fundamental capabilities.

• DOWNLOAD: “Extend your Office 365 capabilities with Enterprise Mobility + Security” (1.1MB, .PDF)
  https://info.microsoft.com/Extend-Office-365-security-with-EMS.html

Join us at DEVIntersection to hear from the experts that built ASPdotNET, Azure & Visual Studio, including the following from Microsoft:

• Scott Guthrie – Exec VP, Cloud & Enterprise
• Steve Guggenheimer – Corp VP, Developer Experience
• Scott Hanselman – Principal Program Manager
• Donovan Brown – Principal Cloud Developer Advocate
• Jeffrey Snover – Technical Fellow, father of PowerShell

Note: This is not an official Microsoft event, but rather one that is focused, for the most part, on Microsoft technology, and driven by an independent 3rd party that Microsoft provides support to.

In other words, there are no complimentary passes available nor can Premier hours be consumed to pay for registrations, as is the case with Microsoft Ignite.

• Register now:
  https://www.devintersection.com/

This morning, the Volume Licensing Service Center posted the downloadable .ISO images for Windows 10 Enterprise, version 1703, aka the “Creators Update”/Build 13063.

Taken from the download description:

Windows 10 Enterprise builds on Windows 10 Professional adding premium features designed to address the needs of large and mid-size organizations, such as advanced protection against modern security threats, full flexibility of OS deployment, updating and support options; as well as comprehensive device and app management, and control capabilities.
There are three downloads available for this Edition:

• Windows 10 Enterprise, version 1511 (updated Apr ’16)
• Windows 10 Enterprise, version 1607 (updated Nov ’16)
• Windows 10 Enterprise, version 1703 (updated Mar ’17)

Windows 10 Enterprise, version 1703 (updated Mar ’17) is the latest version of Windows 10 Enterprise. It includes all updates released for Windows 10 Enterprise since version 1607 (updated Nov ’16), including security and non-security updates.

A GENTLE REMINDER: ENTERPRISE EDITION DOWNLOADS ARE UNDER “SOFTWARE ASSURANCE”
Remember that if you’re looking for the Enterprise Edition, the download is listed under “Software Assurance” and not “Windows”.

The Windows 10 Enterprise English 64-bit .ISO download is 4051MB in size.  If you have access to the Volume Licensing Service Center for Software Downloads, you can download it now:

• SITE: Volume Licensing Service Center – Software Downloads
  https://www.microsoft.com/Licensing/servicecenter/Downloads/

[Taken from the SOF Tech Community]

Call Analytics is the newest member in our portfolio for Skype for Business Online products, that help you manage voice quality in your deployment.

In this blog, we discuss what it is, and how it can help you.   Call Analytics & Call Quality Dashboard Call Analytics, is our visual deep-dive tool to …

Read more here:

• BLOG: Introducing Call Analytics
  https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Introducing-Call-Analytics/ba-p/57309