Posted by: kurtsh | January 21, 2016

INFO: Voluntary Recall Surface AC Power Cords , Surface Pro, Pro 2, certain Pro 3

(Thanks to coworker, Matt Jackson, for passing on this information from Holly Todd)

AC Power Cords for the Microsoft Surface Pro, Microsoft Surface Pro 2, and certain Microsoft Surface Pro 3’s

Microsoft has initiated a voluntary recall for AC power cords (the cord that plugs into an electrical outlet) supplied with the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 (North America: pre-March 15, 2015 Surface Pro 3’s; Rest of World purchased prior to July 15, 2015.

If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.

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Microsoft Surface Pro and Surface Pro 2, and pre-July 15, 2015, Surface Pro 3 customers will receive a replacement AC power cord at no cost.

Please visit this website for more details: www.surface.com/powercord

What to do:

  1. Stop using your AC power cord (the cord that you plug into an electrical outlet) if you have a Surface Pro or Surface Pro 2, or a pre-July 15, 2015, Surface Pro 3.
  2. Visit the Microsoft Surface Pro AC Power Cord Recall website at www.surface.com/powercord to request a free replacement AC power cord.
  3. Review the cord care instructions on the Surface support page at Power Cord Care (http://www.microsoft.com/surface/support/performance-and-maintenance/clean-and-care-for-your-surface).

For more information:

Contact Customer Support: http://www.microsoft.com/surface/support/warranty-service-and-recovery/powercordcontact

This voluntary recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission


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