Posted by: kurtsh | January 6, 2016

FIX: Outlook crashes on Surface Book/Surface Pro 4

imageIf you are having issues with Outlook crashing on your Surface (in my case, it was on a Surface Book, but I’m told this also applies to Surface Pro 4 and possibly other PCs), try disabling hardware graphics acceleration” within Outlook.

DISABLE OUTLOOK HARDWARE GRAPHICS ACCELERATION
Outlook has an Advanced setting in Options (in 2010, 2013 & 2016, I believe) that by default, takes advantage of your workstation’s GPU hardware.  Recently, I think there have been issues with the Intel Core series 6th generation Skylake CPUs where the integrated graphics acceleration/GPU has been a little buggy.  I don’t know if it’s the firmware or the device drivers.

imageIf you look in FILE – OPTIONS, then click “Advanced” and scroll down the dialog box for a bit, you’ll see an entry there called “Display” with a checkbox value of, “Disable hardware graphics acceleration”.

Uncheck that box if you’ve been having crashes and that may fix your issues.

UNINSTALL DISPLAYLINK DRIVERS
Also, if you have DisplayLink drivers installed, there is a known bug with these drivers that will cause Outlook 2013/2016 to crash. Remove the DisplayLink drivers by running the DisplayLink cleaner (click here). Note: Make sure you’re not using other docks before removing DisplayLink drivers.


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