Posted by: kurtsh | January 6, 2016

FIX: Outlook crashes on Surface Book/Surface Pro 4

imageIf you are having issues with Outlook crashing on your Surface (in my case, it was on a Surface Book, but I’m told this also applies to Surface Pro 4 and possibly other PCs), try disabling hardware graphics acceleration” within Outlook.

Outlook has an Advanced setting in Options (in 2010, 2013 & 2016, I believe) that by default, takes advantage of your workstation’s GPU hardware.  Recently, I think there have been issues with the Intel Core series 6th generation Skylake CPUs where the integrated graphics acceleration/GPU has been a little buggy.  I don’t know if it’s the firmware or the device drivers.

imageIf you look in FILE – OPTIONS, then click “Advanced” and scroll down the dialog box for a bit, you’ll see an entry there called “Display” with a checkbox value of, “Disable hardware graphics acceleration”.

Uncheck that box if you’ve been having crashes and that may fix your issues.

Also, if you have DisplayLink drivers installed, there is a known bug with these drivers that will cause Outlook 2013/2016 to crash. Remove the DisplayLink drivers by running the DisplayLink cleaner (click here). Note: Make sure you’re not using other docks before removing DisplayLink drivers.


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