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This download contains product documentation for System Center 2012 – Service Manager.

System Center 2012 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, release management, service request fulfillment, change control, and asset lifecycle management. In addition, Service Manager includes reports and advanced analytics using OLAP data cubes for its data warehouse.

• Administrator’s Guide
• Authoring Guide
• Deployment Guide
• Disaster
• Operations Guide
• Planning Guide
• Upgrade
• Services Manager Job Aids
• Service Manager Visio Templates
• Architecture Diagram (Visio)
• MOF Change & Configuration Functions to Change Management Processes
• MOF Customer Services Functions to Incident Management Processes
• Service Manager Sizer
• System Center Common Model as implemented in SCSM2010
• Enum Creator
  http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx

WHITEPAPER: System Center 2012 – Service Manager Product Documentation
http://www.microsoft.com/download/en/details.aspx?id=27850