Posted by: kurtsh | March 26, 2008

NEWS: Microsoft announces strategic alliance with Aspect Software

Got a call center? Are you using Aspect Software?

At VoiceCon 2008 in Orlando, Microsoft issued a press release announcing a multi-year global strategic alliance with Aspect Software, the world’s largest standalone provider of software for contact centers. As part of the alliance, Microsoft is making an equity investment in Aspect to accelerate the delivery and adoption of the Office Communications Server VoIP platform and unified communications products in contact centers and the enterprise and to facilitate Aspect’s build out of a professional services practice for Microsoft Unified Communications.

Through this collaboration, Microsoft and Aspect we expect deliver new benefits for businesses and their customers – streamline customer interactions, help businesses enhance the customer experience and reduce cost; give customers faster access to better information, and through more modalities (email, IM, voice).

LINKS: 
Microsoft and Aspect Form Global Strategic Alliance
http://www.microsoft.com/presspass/press/2008/mar08/03-18StandAloneContactCenterPR.mspx

Microsoft buys its way into call centers
http://www.infoworld.com/article/08/03/19/Microsoft-buys-its-way-into-call-centers_1.html


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