The Microsoft Unified Enterprise Support Services Description provides information on the support services available for purchase from Microsoft. It is important to familiarize yourself with the descriptions of the services you purchase, including any prerequisites, disclaimers, limitations, and customer responsibilities. The services you purchase will be listed in your Enterprise Services Work Order (Work Order) or another applicable Statement of Services that references and incorporates this document.
The document covers:
- Customer success and support services
- How to purchase
- Flex allowance
- Description of Microsoft Unified Enterprise Support Services
- Mission Critical Services
- Enhanced solutions
- Unified Multi-Country Program
- Introduction
- Program Structure
- Multi-Country Additional Terms and Conditions
- Additional terms and conditions
- Appendix A: Severity Types Charts
- Appendix B: Success Management Services
Download the document here:
- DOWNLOAD: Microsoft Unified Enterprise Support Services Description (.PDF, 43 pgs)
https://www.microsoft.com/licensing/docs/documents/download/Unified_Enterprise_Support_USSD(ENG)(Jan2025).pdf
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