Microsoft discontinued the EA and MCA-E Support Plan Promotional Offer on 30 June 2024. This offer provided customers with the aforementioned agreements with Standard support at no additional cost to the customer. Starting 1 July 2024, customers who had support through this offer must purchase a support plan. Customers who already have a separate support plan such as Microsoft Unified are not impacted by this change.
Moving forward, customers continue to have access to Basic support for Azure subscription management and billing. In order to receive technical support for Azure, administrators must either:
- Purchase an Azure support plan (Developer, Standard, or Professional)
or - Contract for a Unified Enterprise plan (which provides technical support for Azure as well as other products & services)
For documentation on the retirement of the EA Promotional Offer for Azure support, visit:
- Enterprise Agreement Support Plan Offer
https://azure.microsoft.com/en-us/pricing/offers/enterprise-agreement-support/?msockid=031003da887f68d20e3e16ad89fb69ac
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