Kurt Shintaku's Blog

So you have a Unified Enterprise contract with Microsoft. You have access to ‘reactive technical support’ as well as both a Customer Success Account Manager & a bucket of Proactive Services that provide training & technical guidance from subject matter experts across Microsoft products & services.

But did you know your organization can get specific engineers & architects for key workloads & projects you may be planning or driving called Value Acceleration Services?

The following are examples of additive ‘dedicated’, ‘enhanced’ or ‘mission critical’ solutions that your organization can obtain on top of an existing Unified Enterprise contract from Microsoft:

• Designated Engineering (DE) – Non-dedicated resource, allocated for weeks-months
  Solution-specific expertise that empowers you to embrace cloud transformation and optimize your Microsoft solutions.
  
  • Employee Workplace DE – Empower your employee to excel by fostering an intelligent, adaptable, and secure work environment with expert-led services for Employee Communications, Communities, Workplace, Analytics, and Feedback through Microsoft Viva.
    
  • Power Platform/Dynamics DE – Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations.
    
  • Data & AI DE – Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics.
    
  • Azure Infrastructure DE – Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads.
    
  • Developer DE – Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity.
    
  • Security DE – Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance.
    
• Enhanced Designated Engineering – Dedicated resource, allocated for 1 year or more
  Comprehensive technical expertise supported by the full resources of Microsoft.

Unified Mission Critical Services

• Mission Critical Services for Azure
  Partners with you to ensure your most significant Azure products, workloads, and events run smoothly. During critical incidents, this experience expedites recovery and ensures business continuity.
  
• Mission Critical Services for Microsoft Security Cloud
  Provides superior engineering engagement, empowering you to escalate critical issues directly to Microsoft Security engineering teams. Our experts ensure your Security products are working effectively to protect you against the modern threat landscape.
  
• Unified Enhanced Response
  Empower and care for your business with accelerated response times for key severities and additional Microsoft experts for streamlined resolution across all products.
  
• Cybersecurity Incident Response
  Our end-to-end approach is specifically designed to rapidly contain the actions of an active adversary, perform deep investigation, remove the attacker’s control, and deploy critical security controls to help prevent re-compromise.
  
• Office 365 Engineering Direct
  Gain an exclusive line to Office 365 product engineering teams and minimize downtime with advanced monitoring, escalation, and incident analysis for your cloud productivity solutions.
  
• Support for Mission Critical
  Achieve peak performance of your most business-critical solutions, with in-depth support and preventative services to identify potential risks and create the most stable environment possible.
  
• Developer Support
  Advance your DevOps processes, application architecture, and AI integration with help from cloud and application development experts as you build, deploy, and manage solutions.
  
• GitHub Engineering Direct
  Manage your GitHub environment more effectively with expedited access to GitHub support, administration assistance, and GitHub health checks, led by a Customer Reliability Engineer.