Wanna build a “Copilot” or an Artificial Intelligence bot that connects to your ServiceNow knowledgebase?
That’s what my coworker, Microsoft Technology Specialist Sherwin Shaffie, documented in this short 20min video tutorial. If you have Copilot Studio available (which comes with Microsoft 365 Copilot) you can set this up fairly quickly.
You’ll be able to stay within Microsoft Teams & use Copilot with natural language to check on your ServiceNow tickets & priorities easily.
- Supercharge Copilot By Connecting it to Your Favorite App – By a Microsoft Engineer
https://www.youtube.com/watch?v=PbH1ED8A-OI
Kurt Shintaku's Blog 
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