Posted by: kurtsh | August 29, 2023

HOWTO: Obtain a Microsoft Unified Enterprise Support Plan

imageAre you looking for:

  1. SUPERVISION: Directly-supervised case during Critical Situations & issues of the highest severity
  2. ESCALATION: Managed escalation for matters that increase in urgency or need increase attention
  3. SECURITY 911: Immediate assistance during breaches, compromises, ransomware, DDOS attacks & other cybersecurity incidents
  4. RESPONSE TIMES: Documented & defined Service Response Times
  5. ADVISORY: Expert technical assistance & guidance for deployments, configurations
  6. TROUBLESHOOTING: 24/7 technical support for all cloud & software product solutions from Microsoft
  7. TRAINING: Unique, one-of-a-kind workshops from a catalog of over 500 course offerings, available in-person or virtually from experienced support engineers
  8. ENHANCED SUPPORT: Access more than 8 add-on support services for differing needs including
        1. Designated Engineering
        2. Mission Critical Support
        3. Enhanced Response
        4. Developer Support
        5. Office 365 Engineering Direct
        6. …
  9. ENGINEERING ACCESS: Cases may be escalated to product engineering for review when the issue is confirmed to be a product issue by support
  10. CHANGE REQUESTS: “Design change requests” may be submitted to engineering for missing functionality
  11. ROOT CAUSE: Analysis reports are generated to share with exec management to understand root cause & what is being done to prevent the issue from happening in the future
  12. PROACTIVE ASSISTANCE: Accelerate the progress of IT staff-led Microsoft projects with expert support engineering assistance through a catalog of over 1000+ Unified Proactive offerings.

If this sounds like what you’re interested in, you’re looking to enroll in Microsoft Unified Enterprise Support.  Support agreements start at $50K for existing Microsoft customers with Master Business Agreements.

Contact your Microsoft Account Executive to be put in touch with a Microsoft Services Executive to discuss Unified Enterprise Support.

Read more about Unified Enterprise support below.

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