Posted by: kurtsh | January 27, 2023

INFO: Microsoft Software Assurance Benefits "24/7 Problem Resolution Incidents" retiring February 1, 2023

imagePlease be aware of the upcoming retirement of Microsoft Software Assurance Benefits (SAB) “24/7 Problem Resolution Incidents”. We will fully retire the “24×7 Problem Resolution Support” benefit from Software Assurance for all Microsoft customers effective February 1, 2023.

  • New SAB 24×7 PRS incidents won’t be allocated starting February 1st, 2023. Customers will continue to earn SAB 24×7 PRS incidents until January 31st, 2023, to transfer towards their Support contract.
  • Customers’ available SAB 24×7 PRS incidents must be transferred to their Support contract using the current transfer process before February 1st, 2023. Any unused incidents will expire.

For more information, please see:

Please contact your Microsoft Customer Success Account Manager for more information.


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