Kurt Shintaku's Blog

The other day, a customer asked me about using their Unified Enterprise Support agreement for their developer’s coding challenges.

It’s important to know that Unified Enterprise support is infrastructure-centric and that development support – coding, scripting, etc. – is something that needs to be added to a support agreement.

There are several additions or “Enhanced Solutions” that can be added to an existing Unified Enterprise support agreement:

• Support for Mission Critical
  Achieve peak performance of your most business-critical solutions, with in-depth support and preventative services to identify potential risks and create the most stable environment possible.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSy1F
• Designated Support Engineering
  Proactively optimize a technology workload to remove technical blockers, design for scalability, and accelerate time to market with engineering help from designated technical resources.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSFUC
• Azure Rapid Response
  Gain peace of mind with streamlined response and recovery from a specialized team of Azure experts who know you and can provide key insights and advice tailored to your unique environment.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSFUD
• Azure Event Management
  Ensure the success of your next major digital event, from planning to execution, with access to expert advisors, pre-event guidance, and enhanced reactive support throughout your event.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSAAQ
• Office 365 Engineering Direct
  Gain an exclusive line to Office 365 product engineering teams and minimize downtime with advanced monitoring, escalation, and incident analysis for your cloud productivity solutions.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSDf3
• GitHub Engineering Direct
  Manage your GitHub environment more effectively with expedited access to GitHub support, administration assistance, and GitHub health checks, led by a Customer Reliability Engineer.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSFUH
• Developer Support
  Advance your DevOps processes, application architecture, and AI integration with help from cloud and application development experts as you build, deploy, and manage solutions.
  Datasheet: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWSQgU