Kurt Shintaku's Blog

Gentle reminder:  If you buy an Xbox Series S/X for Christmas or the holidays, be sure to get a Microsoft Complete plan for it.

This is a 3 year extended warranty on the console for any problem you might have on it & normally costs $49 – however I think we’re only charging $39 in December 2021.  This supercedes the 1 year limited warranty that your Xbox Series S/X has at purchase.

• Your new Xbox Series S/X has a “limited 1 year warranty” that will protect it from design flaws and non-user initiated failures. This warranty does NOT protect the Xbox from accidents – like “drops” or “power surges”, “spills”, etc.
• “Microsoft Complete for Xbox” plans provide 3 years of coverage that covers most issues including user accidents – including a broken Xbox controller! Exact details available here:

Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of:

• one (1) Xbox console replacement
• two (2) Xbox One standard controller replacements OR
  one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase)
• one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.

“COMPLETE” REQUIRES A BIT OF WORK TO ACQUIRE
Admittedly, this process used to be really easy to do through the Microsoft Store in Windows 10/11 or online through your Microsoft Account web site… but now it’s kind of a pain.  Here’s the steps on how to do this:

PREQUISITES

1. COMPLETE WITHIN 45 DAYS OF PURCHASE
   You must complete this within 45 days of purchasing your Xbox Series S/X.  How they know when you’ve bought the console I don’t know but you DEFINITELY can’t have your Xbox Series S/X hooked up and used for longer than 45 days or they won’t allow you to buy Microsoft Complete.
2. GET SERIAL NUMBER
   You will need the serial number of your XBox either from the console itself or from the box it was purchased in.  I take a photo using my phone.

STEPS TO GET MICROSOFT COMPLETE

1. LOG IN TO MICROSOFT ACCOUNT
   Sign into https://account.microsoft.com.
2. GO TO “DEVICES” PAGE
   Click on the “Devices” pane & click “View All Devices” or
   go to https://account.microsoft.com/devices 
   
   
   
3. REGISTER XBOX SERIAL NUMBER
   Click on “Register device” & enter the serial number of your Xbox.  Remember to do this only when you’re ready to hook up your Xbox & want to start your Microsoft Complete.
   (Note: Once submitted, this may take as much as 5 minutes to register)
   
   
4. CALL MICROSOFT SALES
   In the US, call (877)696-7786 and state that you’d like to purchase “Microsoft Complete for your Xbox Series S/X”.  They will charge your $49 for the warranty & ask for your:
1. Microsoft Account identity (name@outlook.com, for example)
2. The Serial Number of the newly registered Xbox
5. VERIFY REGISTRATION OF YOUR NEW “MICROSOFT COMPLETE FOR XBOX” WARRANTY
   You should receive a 12-digit “Complete Service Request Number” from the sales agent.
   Go back to the Registered Devices page for your Microsoft Account and you should see an “In warranty” date that is roughly 3 years from your date of registration.
   

You will need to have a credit card registered on the Microsoft Account that is used for your Xbox Live account.  If you don’t, you may be able to provide a credit card number on the phone but I don’t know that for certain.