Posted by: kurtsh | October 10, 2021

RESEARCH: Making the most of parallel chat in online meetings

image“I’ll put a link to that doc in the chat”

“Sorry, my internet is terrible, I’ll put my question in the chat”

“That GIF from Amy in the chat is hilarious”

If these phrases sound familiar to you, you’re not alone – people the world over use the chat function in Microsoft Teams and other video-calling services every day. But we could ask: why post messages in parallel to the main conversation? Does it improve or worsen the meeting experience? And crucially, what can we do to make it more effective?

Why do people chat – and is it a good thing for meetings?

Read more about the research into this question at the link below:


%d bloggers like this: