Kurt Shintaku's Blog

Sometimes you have to open a support incident/case. 

For immediate technical support for your business, Professional Support is available as a single pay-per-incident (PPI) or a 5-pack of incidents. Microsoft experts help you troubleshoot a specific problem, error message or functionality that isn’t working as expected.

Here’s where to go to open a ticket.  These  are something like ~$300 a piece:

• Support for business – Web: https://support.serviceshub.microsoft.com/supportforbusiness/create
• Support for business – Phone:
  (800) 642 7676

For more information on Professional Support incidents:

• Microsoft Professional Support (pay-per-incident): FAQ
  https://support.microsoft.com/en-us/topic/microsoft-professional-support-pay-per-incident-faq-575821bc-17bb-7484-4935-334c5437639f
  https://docs.microsoft.com/en-us/services-hub/sfbus/support-for-business/professional-support-faqs