Sometimes you have to open a support incident/case & your organization never set up a Unified Enterprise support agreement.
For immediate technical support for your small business, Professional Support is available as a single pay-per-incident (PPI) or a 5-pack of incidents. Microsoft support can help you troubleshoot a specific problem, error message or functionality that isn’t working as expected.
Here’s where to go to open a ticket. FYI: These are something like ~$300 each on a credit card. There is no escalation or management of the support case, so YMMV:
- Support for business – Web:
https://support.serviceshub.microsoft.com/supportforbusiness/create - Support for business – Phone:
(800) 642 7676
For more information on Professional Support incidents:
- Microsoft Professional Support (pay-per-incident): FAQ
https://support.microsoft.com/en-us/topic/microsoft-professional-support-pay-per-incident-faq-575821bc-17bb-7484-4935-334c5437639f - Microsoft Professional Support (pay-per-incident) FAQs
https://docs.microsoft.com/en-us/services-hub/sfbus/support-for-business/professional-support-faqs
kurtsh
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