Posted by: kurtsh | October 9, 2020

INFO: Filing for Service Level Agreement (SLA) credit for Azure services

imageIf you’re looking to understand how to file for a Service Level Agreement credit due to a service incident on Azure, you can usually do so by opening a ticket through your Premier Services agreement (web, phone) if you are a named contact for the Support Contract.

If however you do not have Premier Support agreement,are not a named contact, or find the method below more convenient, this is a the way to apply for SLA credit through Azure Support via the Azure Portal:

  • Step 1: Log on to the Azure Portal. If you have multiple accounts, make sure you use the one that was affected by Azure downtime (this helps Support automatically collect the necessary background information and resolve the case faster).
  • Step 2: Create a new support request
  • Step 3: Select “Billing” under Issue type
  • Step 4: Select “Refund Request” under Problem type
  • Step 5: Add details to specify that you’re asking for an SLA credit, mentioning the date/time/time-zone as well as the impacted services (VMs, Web Sites, etc.)
  • Step 6: Check your contact details and click “Create” to submit your request


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