Posted by: kurtsh | May 4, 2020

HOWTO: Open a Microsoft/Office 365, Azure or Software Assurance Support Ticket

If you’re an Administrator, you can get support by opening support tickets through the Administration Console for Microsoft 365 or Azure

Service Level Agreements (or support scope) for Microsoft Professional Support calls/tickets depends on the type of call/ticket originated:

Note: The support services references above come with your subscription to either service and is not a replacement for Microsoft Premier Services. Premier Support Services has a much higher Service Level Agreement, provides oversight and escalation, and a higher caliber of support engineering. If you have Premier Support Services, you should virtually always use your Premier contract for support.


Microsoft 365 and Office 365 Support Description


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