Microsoft has a great solution that empowers technicians to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with remote experts on PC or mobile to troubleshoot issues in context.
It’s called “Dynamics 365 Remote Assist”.
Here’s a list of some of the capabilities Remote Assist delivers:
- Hands-free audio and video calling*
- Compatible with Microsoft Teams: Remote experts can initiate and receive calls using Teams
- Mixed reality annotations: 2-way inking and arrow insertion anchored to the real world
- In-call text chat: Instant message during calls
- OneDrive integration, file sharing, and display: HoloLens users’ and remote experts can insert documents (PDF) and images (JPG, PNG, TIFF, and BMP) into their shared view
- Enterprise-level identity and security: AAD authentication and single sign-on
- Mixed reality streaming: HoloLens users can share their view of another app by running Remote Assist in the background
- Mixed reality capture: HoloLens users can capture mixed reality photos during calls
- Screen sharing: Experts can project their desktop screen to HoloLens users’ view
- Automatic volume adjustment: Automatically adjusts based on the noise level of your environment
- Integration with Dynamics 365 for Field Service**: HoloLens users can view work orders, call designated experts, and view Power BI dashboards linked to work orders in Remote Assist
For more information on the solution, check out the following references and videos:
Teams-On-Air Podcast – June 21, 2018: “Remote Assist: A HoloLens app for HoloLens & Microsoft Teams”
Live demonstration of the Remote Assist applications for Microsoft HoloLens in assisting with troubleshooting issues from remote locations.
https://attend-noam.broadcast.skype.com/en-US/72f988bf-86f1-41af-91ab-2d7cd011db47/09106e04-498b-42a0-8fb1-808847360371/player?cid=fl5rjs6qqzocpdgasz7wimr5u7fnbbupcp3p7uuxbm5647vpyzga&rid=NOAM- Connect over audio or video
- Show video of remote assistant – move video window or pin to physical location
- Annotate what is remotely see using Surface pen
- Place holographic arrows to anchor to physical locations
- Bring up files from remote assistant’s OneDrive to augment conversation (documentation. Diagrams, reference material)
- Video Scenario: Remote configuration/installation Video using HoloLens “Remote Assist”
“Remote Assist” enables you to collaborate remotely with heads-up, hands-free video calling, image sharing, and mixed reality annotations. Firstline Workers can share what they see with an expert, while staying hands on to solve problems and complete tasks together, faster.
https://www.youtube.com/watch?v=UpmolMrf5HQ
- Video Case Study: “Chevron uses Dynamics 365 Remote Assist and HoloLens to improve performance”
Microsoft and Chevron are building on their partnership to accelerate the application of advanced technologies by deploying Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens within Chevron’s global facilities including oil refineries, lubricants plants, and off-shore locations. The technology is revolutionizing the first line worker experience and generating a measurable impact on Chevron’s bottom line, improving performance and speed of global collaboration.
https://www.youtube.com/watch?v=rbL8H2lyC8Q
- Requirements:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/requirements - Product Site:
- Download:
- Documentation
- Dynamics 365 Remote Assist Library
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ - Dynamics 365 Remote Assist Users Guide
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/user-guide - Dynamics Remote Assist FAQ
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/faq
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