Posted by: kurtsh | November 9, 2018

RELEASE: “Dynamics 365 Remote Assist” for HoloLens & Microsoft Teams

Microsoft has a great solution that empowers technicians to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with remote experts on PC or mobile to troubleshoot issues in context.

It’s called “Dynamics 365 Remote Assist”.

Here’s a list of some of the capabilities Remote Assist delivers:

  • Hands-free audio and video calling*
  • Compatible with Microsoft Teams: Remote experts can initiate and receive calls using Teams
  • Mixed reality annotations: 2-way inking and arrow insertion anchored to the real world
  • In-call text chat: Instant message during calls
  • OneDrive integration, file sharing, and display: HoloLens users’ and remote experts can insert documents (PDF) and images (JPG, PNG, TIFF, and BMP) into their shared view
  • Enterprise-level identity and security: AAD authentication and single sign-on
  • Mixed reality streaming: HoloLens users can share their view of another app by running Remote Assist in the background
  • Mixed reality capture: HoloLens users can capture mixed reality photos during calls
  • Screen sharing: Experts can project their desktop screen to HoloLens users’ view
  • Automatic volume adjustment: Automatically adjusts based on the noise level of your environment
  • Integration with Dynamics 365 for Field Service**: HoloLens users can view work orders, call designated experts, and view Power BI dashboards linked to work orders in Remote Assist

For more information on the solution, check out the following references and videos:


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