Posted by: kurtsh | June 28, 2017

INFO: “What happens after a Office 365 subscription expires?”

imageWhen a subscription to Office 365 expires, as an IT Professional, it’s important to understand what the implications are, i.e. what’s going to happen after the subscription lapses?

The information I’m highlighting below is written documentation / material that is publically available online & accessible as a reference for yourself & for your organization.

Note: This is simply the information I’ve collected from Microsoft online sources.  It may not be complete & may not represent all scenarios.

“ONLINE SERVICES TERMS” DOCUMENTATION ON OFFICE 365 EXPIRATION   
The Online Services Terms is a reference similar to the old “Product Use Rights”, except it’s for cloud services.  It’s a monthly updated Word document that you can download (see below) and contains the latest terms of service.  (Think of stuff like “SLAs”, “Usage rights”, “Microsoft’s obligations”, “customer obligations”, etc.)

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Regarding the expiration of an Office 365 subscription, according to the Online Services Terms, there are 3 bullets that standout to me around the expiration/termination of an Office 365 subscription:

  • Page 4: Data Retention
    “Microsoft will retain Customer Data stored in the Online Service in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Microsoft will disable Customer’s account and delete the Customer Data.”
  • Page 10: Privacy
    “No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account.”
  • Page 14: Data Retention after Expiration or Termination
    “The expiration or termination of Customer’s Online Service subscription will not change Customer’s obligation to pay for hosting of Customer Data during any Extended Term.”

STATES OF OFFICE 365 ACCESS POST EXPIRATION
From the Office support web site, there is an article that describes the states that a tenant goes through once an Office 365 subscription expires.

OFFICE APPLICATION REDUCED FUNCTIONALITY MODE & EXPIRATION NOTICE
According to the Office support site, deployed Office applications will be affected as well, as described below:

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