No, the best place to start for any sort of issue with Surface hardware or software is… wait for it… Microsoft. Shocking, I know.
If you have one available, I strongly suggest going into a local Microsoft Store where you can get a Technical Advisor to speak to about your issue. Find your local Microsoft Store here:
- Find your local Microsoft Store:
If you need to talk to someone on the phone, there are a couple options:
- Microsoft Retail Store Support
- Microsoft Surface for Business Support
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers(WARNING: Fee-based & charges will apply per-hour of support)
Otherwise, here are the Microsoft sponsored sites and support areas for you to submit you questions.
- Surface Community Forums:
Discussion forum with support from MVPs and public users. Lots of historical answers.
- Surface Support Library:
Documentation & Frequently Asked Questions
- Surface Answer Desk:
Live Online Agent-based Q&A & Support
- Surface Twitter:
Quick answers or guidance toward to right outlet for questions.
- Surface Online Service Center:
Check warranty & status of service orders here.
- Surface TechCenter:
Technical Documentation Site for Surface
- Surface for IT Professionals Blog:
Latest tech news and announcements around Surface.
- Surface Support for Business site:
Answers to questions about enterprise distribution, SCCM-based management, troubleshooting WiFi on corporate LANs, enterprise administration, packaging drivers, etc.
- Surface Warranty Support for Businesses:
Fee-based incident support for businesses. Also pointers to Premier Online incident submissions.