Posted by: kurtsh | November 7, 2015

HOWTO: Fix Office 365 OneDrive for Business’s “Credentials Needed” error

This is a quick post that I wanted to make sure made it to the blog: Have you ever used OneDrive for Business from Office 365 (the Click-to-Run media) and saw an “!” next to the OneDrive for Business icon in the System Tray.

When you investigate Sync Errors, you see that you’ve received the error “Credentials needed” on your files. While looking through the Internet for a resolution – specifically for the Office 365/Click-to-run version of OneDrive for Business (not the .MSI installable version), I came across a brief mention of there potentially being something wrong with the cached credentials in Windows’ Credential Manager.

SOLUTION: CLEAR CREDENTIAL MANAGER
I have no idea which credential it was but I went into Control Panel – Credential Manager and basically deleted any credentials I had in there. Lo-and-behold, after a reboot the Sync Errors had disappeared and everything was fine with OneDrive for Business.

If you’re having the same problem with the Office 365 OneDrive for Business, try this as a solution.

SOLUTION: LOG IN TO ONEDRIVE FOR BUSINESS FROM THE WEB
Another possibility that’s worked for me in the past when using the old OneDrive for Business client, is to go to my OneDrive for Business site via Internet Explorer, logging in, then stopping & starting the OneDrive for Business client.  There’s two ways of doing this:

  1. LOGIN USING YOUR ONEDRIVE FOR BUSINESS URL
    Go to OneDrive for Business directly.  This is usually “https://companyname-my.sharepoint.com/personal/username_companyname_onmicrosoft_com” orhttps://companyname-my.sharepoint.com/personal/username_companyname_com”
  2. LOGIN TO OFFICE 365
    Go to the general login page for Office 365.  This is “https://login.microsoftonline.com/”
    To verify that you can access OneDrive for Business, you can hit the “grid” icon in the upper lefthand corner and select “OneDrive”.

The OneDrive for Business client may start syncing on it’s own if you wait.  Alternatively, you can EXIT the systray tool and restart it from the START menu.

—————————
MORE ON FIXING ONEDRIVE FOR BUSINESS… FOR OFFICE 2013 SPECIFICALLY
Note: I’d also found some other articles – including those for Office 2013’s version of OneDrive for Business, which is handled differently from the OneDrive for Business that comes with Office 365.  Here’s some of those posts:

Fix OneDrive for Business Sync Problems
https://support.office.com/en-us/article/Fix-OneDrive-for-Business-sync-problems-e12c6a8b-4bbe-4391-9c23-1a52b55a1967
October 21, 2015, update for Office 2013 (KB2986219)
Fixes the following issue:   After you install October 13, 2015, update for Office 2013 (KB3085566), you can’t synchronize files by using the OneDrive for Business client, and you receive the following error messages instead of an option available to enter your credentials.
Credentials needed
Please enter your credentials
https://support.microsoft.com/en-us/kb/2986219

—————————
SHAREPOINT/ONEDRIVE CONSTANTLY SYNCING?
If you’re having issues with the OneDrive for Business client CONSTANTLY syncing and never completing, you may want to look at this post:


Categories

%d bloggers like this: