Posted by: kurtsh | December 8, 2014

DEAL: Free Technical Support at the Microsoft Store

[Note: MS MVP Richard Hay brought this up on his blog which caught my eye initially however I never saw written proof of this posted on the Microsoft Store web site until recently… and I verified this with store management]

imageImagine getting free, hands-on technical support… from the company that wrote the operating system and likely the Office productivity suite you’re using.

Imagine having some place to send your friends & relatives to when they need tech support.  Again, from a name they can trust & a company that has a vested interest in making sure your PC is working, outside of just making money on tech support services fees.

Apparently, we’re now providing FREE technical support to anyone with a Windows PC at the Microsoft Store:

Free in-store services
Whether you bought your PC from Microsoft or somewhere else, our Answer Desk experts will repair any software-related issue, including the following services, for free:

  • Extended diagnostics on any device
  • Software repair or support
  • Virus and malware removal
  • PC tune-ups for increased performance
  • Recycle for Rewards appraisal with store credit1

This list just absolutely blows my mind.  Yes, the free technical support for all Microsoft Windows customers is amazing but for just $49, you can also get some very complicated services:

$49 in-store services
We also offer a wide selection of paid services at our Answer Desk. Get affordable, expert help with upgrades, installation, or data needs, including the following services:

  • Warranty Concierge, where we work with the manufacturer to resolve any in-warranty issue at our store (so you don’t have to ship it in)
  • Hardware upgrade/install for your PC; free with new memory or drive purchase
  • App install for your PC or tablet; free with new PC purchase
  • Windows 8.1 upgrade/install
  • Data backup migration to ensure your info remains safe on your PC, phone, tablet, Xbox One, or other device
  • OneDrive setup to synch all your devices together; free with new PC purchase

Here’s a snapshot of the services list:


Please CALL and make a reservation before going to the store. If you’re looking for the nearest Microsoft Store, check out this page:


%d bloggers like this: