Posted by: kurtsh | March 7, 2014

DOWNLOAD: Free eBook, Microsoft Press “Microsoft System Center: Optimizing Service Manager”


Somehow I missed this.  We released an eBook recently about optimizing System Center Service Manager, Microsoft’s help desk & ticketing solution that natively integrates with Configuration Manager (for PC information) & Operations Manager (for alerts & ticket creation).

Microsoft System Center: Optimizing Service Manager
Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark, and series editor Mitch Tulloch
December 2013
96 pages

Part of a series of specialized guides on System Center—this book provides a framework for planning and delivering a successful Service Manager project. Written by experts on the Microsoft System Center team and with Microsoft MVP Mitch Tulloch as series editor, this title delivers concise guidance, from-the-field insights, and best practices for optimizing and maintaining your Service Manager environment.


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