Somehow I missed this. We released an eBook recently about optimizing System Center Service Manager, Microsoft’s help desk & ticketing solution that natively integrates with Configuration Manager (for PC information) & Operations Manager (for alerts & ticket creation).
Microsoft System Center: Optimizing Service Manager
Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark, and series editor Mitch Tulloch
December 2013
96 pages
Part of a series of specialized guides on System Center—this book provides a framework for planning and delivering a successful Service Manager project. Written by experts on the Microsoft System Center team and with Microsoft MVP Mitch Tulloch as series editor, this title delivers concise guidance, from-the-field insights, and best practices for optimizing and maintaining your Service Manager environment.
- Download the PDF (3.2 MB)
- Download the EPUB file (19.7 MB)
- Download the Mobi for Kindle file (44.2 MB)
- Download the book’s companion files (689 Bytes)
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