The Service Manager team is very pleased to announce that Beta-2 for Service Manager 2010 is now available for download from connect. Details and links are below.
Download
To download, simply go to the Service Manager site on Connect www.connect.microsoft.com. Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 and then select all of the following files on the download details page:
- SMCDImage_amd64.exe
- SMCDImage_x86.exe (32 bit console)
- InstallOMMPs.exe
- AuthoringTool.exe (authoring console)
- SM_B2_Public.zip
Click download to begin the download process. Once the files have successfully downloaded, please be sure to read the release notes before installing the product as they contain some important information about the release
You can also use the public forums for feedback and support, link below
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2066&SiteID=17
Please read the “Preparing for Service Manager Deployment” section of the Installation and Configuration Guide for step-by-step guidance on how to install and configure the product.
What’s new in Beta 2?
- Problem management
- End user self-service portal
- IT analyst portal
- Inbound email to incident workflow
- New reports
- Full extensible data warehouse
- Authoring console for customizing forms and creating custom workflows (without writing code!)
- Operations Manager integration – alert to incident scenario and service/service component inventory sync
- Self-service software provisioning
- significant improvements in performance and scalability
[taken from the System Center Service Manager blog & from SCSM forum]
Kurt Shintaku's Blog 