Posted by: kurtsh | April 29, 2009

REPOST: MSNbot Complaint Escalation Path

image [I’m reposting this blog post on the Live Search Webmaster blog here because I’ve received complaints about MSNbot crawling from folks recently.]

MSNbot Complaint Escalation Path

The Live Search development team is busy making significant improvement to the quality and depth of our search index, and these changes often affect how our crawler, MSNBot, collects data. As we test new algorithms, we invite webmasters to contact us to give us feedback on these changes, especially if you have any concerns.

Live Search always encourages webmasters to use our product support escalation paths to help identify and resolve issues as quickly as possible. We thought this would be a good time for a quick reminder on how to send us your feedback. For specific questions and concerns about our bot behavior and crawl frequency, please do one of the following:

· Check the Live Search Webmaster Center’s Crawling/Indexing Feedback and Discussion forum. Check to see if your feedback has already been addressed in an existing thread. If not, post your feedback in a new thread. Please be sure to include all of the pertinent details surrounding your incident. This will help us investigate the incident from our side and assist in the process of providing a response to you.

If you don’t want your details posted in the forum, please post the basic information and identify the issue as a private matter. The Webmaster Center forums moderator will contact you directly for more information.

· Contact Live Search Support directly. You can use the Live Search Support form to send us your feedback. Select option Other from the form’s drop-down list and complete the rest of the form. Include as much detail as you can in the comments box on specific events, dates, and other information that will assist us in tracking down the details from our side.

Of course, all feedback is welcome, not just bot-related issues. Once we have received your feedback, we will investigate and get back to you as soon as possible. Please allow time for the technical investigation.

Thank you for your assistance in enabling us to address your issues, questions, and concerns with Live Search.

— Nathan Buggia and Brett Yount, Live Search Webmaster Center

[taken from the Live Search Webmaster blog –]

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