The Service Level Dashboard for System Center Operations Manager reports on end-to-end service health of managed line of business (LOB) applications, from both the back end and the end user perspectives.
- Program Start Date 4/4/2008
- Program End Date 7/1/2008
- Nomination Start Date 4/21/2008
- Nomination End Date 7/1/2008
IT departments have ever more sophisticated tools at their disposal to monitor the performance of applications that make the organization run. These tools, despite their sophistication, follow traditional monitoring, which is server-based. As long as the server is in good health, the assumption is that the service is good too.
Standards for performance and availability of line-of-business applications are commonly defined in service level agreements (SLAs). The ability to maintain SLA standards can be affected by multiple server and client software components as well as variations in network speed and quality across an organization. This makes SLA compliance difficult to measure in large or geographically dispersed organizations.
The Service Level Dashboard for System Center Operations Manager 2007 is a new Solution Accelerator that addresses IT Service Managers’ need to measure and report SLA compliance for line-of-business (LOB) applications. It does this by deploying a small number of agents in the enterprise network to provide an accurate sampling of all the different conditions under which the business application operates. It then collects and interprets the data, and displays the results in a dashboard—a single Web-based user interface. A top-level view provides SLA status reports on all monitored applications for IT executives. Drilldown views for IT administrators provide insights into component-level problems that can cause an application to be out of compliance.
To read an Executive Overview of this new Solution Accelerator on TechNet, click here.
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