If you have an issue with your Surface device or simply have a question, the best place to start is NOT Reddit.
No, the best place to start for any sort of issue with Surface hardware or software is… wait for it… Microsoft. Shocking, I know.
IN-PERSON SUPPORT
If you have one available, I strongly suggest going into a local Microsoft Store where you can get a Technical Advisor to speak to about your issue. Find your local Microsoft Store here:
- Find your local Microsoft Store:
https://www.microsoft.com/en-us/store/locations/find-a-store
PHONE SUPPORT
If you need to talk to someone on the phone, there are a couple options:
- Microsoft Retail Store Support
1-877-696-7786
http://www.microsoftstore.com/store/msusa/
en_US/DisplayHelpContactUsPage - Microsoft Surface for Business Support
1-800-642-7676
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers(WARNING: Fee-based & charges will apply per-hour of support)
ONLINE SUPPORT
Otherwise, here are the Microsoft sponsored sites and support areas for you to submit you questions.
- Surface Community Forums:
Discussion forum with support from MVPs and public users. Lots of historical answers.
http://answers.microsoft.com/en-us/surface - Surface Support Library:
Documentation & Frequently Asked Questions
https://www.microsoft.com/surface/en-us/support - Surface Answer Desk:
Live Online Agent-based Q&A & Support
https://www.microsoft.com/surface/en-us/support/contact-us - Surface Twitter:
Quick answers or guidance toward to right outlet for questions.
https://twitter.com/surfacesupport/ - Surface Online Service Center:
Check warranty & status of service orders here.
https://myservice.surface.com/en-US/Pages/Welcome.aspx - Surface TechCenter:
Technical Documentation Site for Surface
https://technet.microsoft.com/en-us/windows/surface.aspx - Surface for IT Professionals Blog:
Latest tech news and announcements around Surface.
http://blogs.technet.com/b/surface/ - Surface Support for Business site:
Answers to questions about enterprise distribution, SCCM-based management, troubleshooting WiFi on corporate LANs, enterprise administration, packaging drivers, etc.
https://www.microsoft.com/surface/en-us/support/business - Surface Warranty Support for Businesses:
Fee-based incident support for businesses. Also pointers to Premier Online incident submissions.
https://www.microsoft.com/surface/en-us/support/contact-us-business
Kurt Shintaku's Blog 