Here’s the steps to get it downloaded from the VLSC:

1. Login to https://www.microsoft.com/licensing/servicecenter/
2. Click through to Downloads – Office Professional Plus 2010
3. Click “Download” link – select Operating System Type = 32-bit in the drop down list box.
   You should see your “Office Web Apps Setup Key” on this page however you must select OS = 32-bit or you won’t see the download. Yeah, I know.  Sigh.
4. Click the button titled, “Continue Download”. The following should appear:
   Office Web Apps 2010 64Bit English (for SharePoint 2010), 200 MB, ISO

(And here’s the link to the MSDN download for those with that subscription)

While it’s the thinnest laptop I’ve ever owned, it hasn’t been without its flaws.  I will concede that I work the living daylights out of my equipment (I am after all a travelling tech) but I’ve never had a laptop with quite this many hardware challenges.  Let’s just say that it’s been a version 1.0 experience for certain… most of which I understand were fixed in the 2nd generation Series 9s, but I don’t have the luxury of owning one of them so… yeah.

Here’s a list of current issues that I’ve had:

• A crack near the keyboard formed lifting the keys a bit, causing some of the left hand letters to “not work” and need to be reseated.
• The metal near the back along the display joint has bent out of shape on both sides.  This causes an annoying “snap” every time I open the lid.  The metal also tends to catch on things, getting hooked on things in my laptop bag, etc.
• The power socket went bad.  The adapter seemed to not stay in place while plugged in and ultimately, it stopped charging the unit altogether.  Fortunately, I had 2 other spare adapters from Hong Kong that DID still work due to essentially the jack being too long for normal power sockets… but just right for the socket as it is now.

It’s this last issue that was the straw that broke the camel’s back.  I can’t very well use the laptop if I can’t charge it.  The good news is that the laptop is STILL under warranty.  The warranty, if you recall, is really really long on this device.  (3 years I think) and as a result, I was able to get the power socket fixed.

According to our office tech, Samsung traditionally does all the repair work for the Samsung Series 9 but for some reason they’re allowing field IT techs to do it now.  In any case, they sent him the part to fix my power socket problem and lo-and-behold…

THE VAUNTED REPLACEMENT FACEPLATE
It’s the ENTIRE face of the laptop that needs to be replaced.  To the right, you are looking at the part that was sent. 

This piece effectively fixes EVERY PROBLEM I listed above.  It fixes the warped metal, the power socket, and the cracks near the keyboard – and the associated issues with the keys.

This is pretty exciting.  I can imagine my laptop being BRAND NEW as a result of this new piece being replaced.  Having messed around with the unit myself, I can confidently say that this shouldn’t be terribly hard to replace.  My tech estimated 2-3 hours tops which sounded very reasonable… but maybe not to you.  One thing that needs to be done is that the ClickPad will require a new mandatory driver update I guess, and that’s something that’s gonna eat time.  Another thing is that he hadn’t done this before (since other Series 9s got sent into Samsung previously) so he’s kinda sandbagging admittedly.  I didn’t care so since I have my Sony Series S, so great.

WHAT THE INTERNALS LOOK LIKE
When you flip it over, you can see how the components below the motherboard are laid out, and how the ClickPad is an integrated part of the chassis as with most laptops these days.

The bottom line however is that all the components and the mother board, etc. will need to be ‘moved over’ to this other keyboard/faceplate.  Even the monitor will need to be moved instead of the other way around… i.e. moving the plate onto the old laptop.

Weird ‘eh?

THE POWER SOCKET.
One thing that our tech mentioned was that Samsung changed the design of this part.  In early revisions, the power socket could get bumped around resulting in the loosening of the jack – the very experience that I had – and this was due to some plastic part that would erode or get worn out or something.

So supposedly, this replacement will prevent this from happening again.  Thank God.  My envy of the new generation of Series 9 machines can take it a notch down for at least a tiny while.

WHAT’S THE PART NUMBER, DUDE?
The replacement part has a part number on it:  BA75-02898A and it reads REV A00.  The date on the part was VERY new.  I’m writing this as of 5/25/12 and the date on the part read, 2012/05/09.

I also noticed a S/N on the part along with the label “SEC S/N: CNBA5902905ABYNF 247 0142” & “REV 3.0”.  I assume this was on the cable for the keyboard and not related to anything else.  Nonetheless I took a picture of it too. 

IS IT FIXED?
Honestly, I don’t know yet.  I haven’t actually applied the new part.  I am going to be out of town with my equipment for a while and so I can’t have our tech fix the laptop.  I need my equipment operational (and I can get along with the power socket using my Far East power supplies) so I’m putting off the fix for a while. 

But looking at the part, you can see that the crack, the warped metal, and the power socket issue should all be resolved once I get this baby into the shop.

I’ve noticed that no one I know has read this post so I thought I’d bring attention to it by reposting the intro here on my blog:

With more and more people providing their own hardware for work, the "bring your own" PC is becoming more commonplace and IT Pros want to have the confidence that they can support their clients who follow this trend. The presence of BYO does not change the need for IT Pros to manage, secure, and remain accountable for the network assets of an organization, and we all know that written policies can only go so far.

This post focuses on managing WOA PCs, which are designed with this "consumerization of IT" in mind. PCs of all form factors built on x86/64 architecture have the full complement of management tools available to them, especially those supported by third-party code running on the system. Since WOA PCs only support third-party code through the Windows Store and WinRT-based applications, we set out to develop industry-leading management capabilities that support BYO or company-deployed WOA PCs. This post was authored by Jeffrey Sutherland, a program manager lead in our Management Systems group.

–Steven

POST: Managing "BYO" PCs in the enterprise (including WOA)
http://blogs.msdn.com/b/b8/archive/2012/04/19/managing-quot-byo-quot-pcs-in-the-enterprise-including-woa.aspx

April’s digital edition of TechNet Magazine is now available for download.

• Virtualization: Physical vs. Virtual Clusters
  By Kai Hwang, Jack Dongarra and Geoffrey Fox
  Deploying multiple virtual machines into clusters requires some special management and configuration techniques.
• Mobile Computing: Be on the Lookout for Mobile Malware
  By Jaime Blasco
  An ethical hacker gives his view on the dangers of mobile malware and the steps you can take to protect your mobile workforce.
• Microsoft Dynamics CRM: Big Data Drives Gaming Industry CRM
  By Niten Malik
  In the changing world of casino gaming and hospitality, a flexible, enterprise-wide CRM system helps drive effective marketing.
• Windows Server 2008 R2: Get the Most from Server Core
  By Brien M. Posey
  Server Core is a basic, no-frills way of maintaining your Windows environment. If you’re not familiar with it yet, you soon will be.
• Microsoft Windows Server 2008 R2: Certificates Drive RDS Security
  By Kristin Griffin
  Certificates play a huge role in securing connections between Remote Desktop Services hosts and clients.
• Virtualization: Create Hyper-V Virtual Machines with Windows PowerShell
  By Neil Tucker
  If you need to create and configure virtual machines on a regular basis, using Windows PowerShell to do so can speed up the process.
• SharePoint 2010: The Purpose of Governance
  By Steve Wright and Corey Erkes
  Establishing an effective and appropriate governance program for a broad-ranging platform like SharePoint is essential.
• Virtualization: Dealing with Legacy Apps
  By Thomas Olzak
  The ability to seamlessly continue to manage legacy applications is one of the many tangible benefits of virtualization technology.

DOWNLOAD:  TechNet Magazine – April 2012
http://download.microsoft.com/download/6/5/B/65B90946-C53B-41D3-A26D-FC6E6664BEB8/April2012.pdf

• NEWS: “Windows Phone opens a can of whoopass in China, takes 7% of the market”
  http://www.neowin.net/news/windows-phone-opens-a-can-of-whoopass-in-china-takes-7-of-the-market

The bigger news is that Nokia’s flagship device, the Nokia Lumia 900, has been approved by China Telecom & the State Radio Regulation Committee and is set to be released for purchase in June 2012, just on the heels of the Lumia 800c’s incredible success:

• NEWS: “Nokia Lumia 900 approved for China and reportedly arriving in June”
  http://www.wpcentral.com/nokia-lumia-900-approved-china-and-reportedly-arriving-june

The Nokia Lumia 900 is, for those unaware, the ‘showcase’ design that is taking the United States by storm through AT&T, effectively DOUBLING Windows Phone US Marketshare in it’s 2 months of existence from 1.8% to 3.6%.

• NEWS: “Kantar: Windows Phone climbs to 3-4% market share in major markets, may have overtaken Blackberry in USA”
  http://wmpoweruser.com/kantar-windows-phone-climbs-to-3-4-market-share-in-major-markets-may-have-overtaken-blackberry-in-usa/

For those looking at worldwide markets, this news follows the recent revelation that Windows Phone is outselling iPhone in Russia, with Nokia doing an effective job making the Lumia series the phone of choice for Symbian owners moving into the smartphone market.

• NEWS: “Windows Phone Devices Outselling iPhones In Russia”
  http://wmpoweruser.com/windows-phone-devices-outselling-iphones-in-russia/

[photo taken by WPCentral, Daniel Rubino’s awesome Windows Phone web site, a member of Mobile Nations]

In addition to the podcasts I’d listed before, here’s a little more of the stuff that keeps me awake while I’m driving from Irvine to Simi Valley to Pasadena to Downtown Los Angeles:

• Freakonomics Radio
  http://feeds.feedburner.com/freakonomicsradio 
  This isn’t obviously a ‘tech’ podcast however I think it appeals to the same audience in many ways because it’s thoughtful and insightful.  Stephen Dubner carries on the Freakonomics torch past the books he co-wrote with Steven Levitt, “Freakonomics” and “SuperFreakonomics”.  Every topic discussed on the show is backed by economic statistics, direct interviews, and reveals unlikely linkages between things like the motivations of public school teachers & Japanese sumo wrestlers.  Easy to listen to and entertaining to think about, this is one of my favorites.
• PC Perspective
  http://www.pcper.com/rss/podcasts.rss 
  Ryan Shrout, renown PC hardware expert and master of gaming rig components, continues to run his long-time podcast on the latest hardware, the most recently published benchmark tests, and the plans that hardware manufacturers have for evolving their product lines.  Always on the spot for improvements to components from Intel, AMD, NVIDIA, and other major label manufacturers, this is an IT person’s must listen to podcasts.  Note that this is a different podcast that what is published by TWiT’s podcast network run by Leo Laporte. Ryan does a podcast called This Week in Tech Computer Hardware (TWiTCH) on that network that I also subscribe to but I think PC Perspective is better in some respects.
• What The Tech
  http://feeds.feedburner.com/Whatthetechgfq
  Andrew & Paul Thurrott talk openly about all thing techie, with a major on Microsoft related subjects being that Paul’s an expert on the subject.  This is a more free form discussion compared to the Windows Weekly podcast Paul does with Leo Laporte and can be more diverse and thus sometimes more interesting.  I listen to it when I can but I usually start with Windows Weekly because they talk about more timely matters but on the other hand, I don’t find myself facepalming like I do when listening to Leo’s “WTF?” type questions so often times, What The Tech is less aggravating to listen to.

• MS-10750 – Beta Monitoring and Operating a Private Cloud with System Center 2012
  http://www.quickstart.com/courses/Beta-Monitoring-Operating-Private-Cloud-System-Center-2012_2049.aspx
  Price: $2,795.00
  Software Assurance Value:5
  Duration:5 Days
• MS-10747 – Administering System Center 2012 Configuration Manager
  http://www.quickstart.com/courses/MS-10747-Administering-System-Center-2012-Configuration-Manager_2011.aspx
  Price: $2,795.00
  Software Assurance Value:5
  Duration:5 Days
• MS-10748 – Deploying System Center 2012 Configuration Manager
  http://www.quickstart.com/courses/MS-10748-Deploying-System-Center-2012-Configuration-Manager_2012.aspx
  Price: $1,795.00
  Software Assurance Value:3
  Duration:3 Days

They are also delivering 2 CUSTOM COURSES, which appear to be produced by Quickstart themselves.  They are NOT eligible for Software Assurance since they aren’t Official Microsoft Curriculum, but they may be interesting to the individual looking for this training.

• SCCM2012 – Mastering System Center Configuration Manager 2012
  http://www.quickstart.com/courses/Mastering-System-Center-Configuration-Manager-2012_1991.aspx
  Price: $3,195.00
  Software Assurance Value:Not Eligible
  Duration:4 Days
• SCOM2012 – Mastering System Center Operations Manager 2012
  http://www.quickstart.com/courses/Mastering-System-Center-Operations-Manager-2012_2015.aspx
  Price: $3,195.00
  Software Assurance Value:Not Eligible
  Duration:4 Days

EMET it is a free utility that helps prevent vulnerabilities in software from being successfully exploited for code execution. It does so by opt-ing in software to the latest security mitigation technologies. The result is that a wide variety of software is made significantly more resistant to exploitation – even against zero day vulnerabilities and vulnerabilities for which an update has not yet been applied.

This new version of the tool being released today addresses top feedback themes we have heard from users: EMET needs more enterprise configuration, deployment and reporting options. We have seen growing interest in adoption from enterprise and large scale networks and this new version includes enhancements for that segment. Here are some of the highlights of and new features in EMET 3.0.

• Making configuration easy
• Enterprise deployment via Group Policy and SCCM
• Reporting capability via the new EMET Notifier feature

—————————-

BLOG POST ANNOUNCEMENT:
http://blogs.technet.com/b/srd/archive/2012/05/15/introducing-emet-v3.aspx

SUPPORT ARTICLE:
http://support.microsoft.com/kb/2458544

DOWNLOAD:
http://www.microsoft.com/en-us/download/details.aspx?id=29851

Today we’re excited to share all session recordings from Project Conference 2012 in Phoenix, Arizona with the greater Project community.

Over 1250 people from 44 countries made the trip–75% for the very first time. The week featured 94 handpicked sessions with 20 delivered by customers eager to share their experiences.

Many sessions were standing room only and from the evaluations, many only wished they could have attended more of them. Zach Heisinger, first time attendee, tells us he’s already looking forward to the next Project Conference. His only complaint? "I wish certain sessions could be offered more than once during the conference. That way I wouldn’t have to pick one great session over another great session." So, we’re excited to share these recordings with all of you as it represents a collection of the best content out there from our customers, partners, and industry leaders.

This year’s Conference focused on Project 2010 momentum and offered attendees both networking as well as training opportunities. We’ve said before, 2010 marks the biggest release in over a decade, but product innovation didn’t end with its release. You’ll find 87 recordings totaling over 100 hours of content. We suggest getting started by viewing both keynotes, first from Microsoft Office Division CVP Kirk Koenigsbauer and then from Microsoft Project GM Ludovic Hauduc. Then jump into some of the top rated sessions at the conference:

1. Deliver SharePoint Success: Key Steps to Reap the Business Benefits
2. Tips, Tricks, and Best Practices for Using Project Server 2010
3. The painters, the policemen and the Pope…understanding task movement in Microsoft Project 2010
4. Take Your Project Reporting To the Next Level: Dashboards and Other Tools
5. YJTJ (Your Job Tool’s Job) ™ – Working in Concert with Microsoft Project
6. Unleashing the Value of Earned Value: Applying Schedule and Cost Controls to Measure Project Performance
7. Turning Project Data into Real World Reports: An Overview of Business Intelligence Options
8. Leveraging Project 2010 with Office 365 for Project Management Success
9. Be Loved By Your Development Teams: Using the Team Foundation Server – Project Server Connector
10. Microsoft Project Conference 2012 – Microsoft Project 2010 Desktop Overview

You can view all sessions on the Microsoft Project Showcase Channel:
http://www.microsoft.com/en-us/showcase/Search.aspx?phrase=microsoft+project+conference+2012&sf=ActiveStartDate

The Project Conference 2012 web site is here:
http://www.msprojectconference.com/Pages/default.aspx